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Answerland Staff Toolkit

Help, information, and resources for library staff participating in Answerland, Oregon's statewide reference service.

Quality Team Overview

Answerland’s Quality Team is a volunteer group of Answerlanders from around the United States. They help improve the Answerland experience by managing the mentoring program and providing best practices and tips for a quality reference experience.

We welcome your nominations, feedback, and suggestions.

Answerland Quality Team Members

  • Heidi Senior, University of Portland
  • AR Renales (they/them), Answerland volunteer
  • Open Position, Answerland volunteer from a Public Library

Download the chat rubric reference card as a handy reminder.

Chat rubric reference card